Terms of Use

  • I understand that telemedicine or telehealth refers to the application of electronic data and communication systems by healthcare professionals to offer services remotely to patients who are not in the same location as the healthcare provider.
  • I understand that telemedicine or telehealth appointments are typically suited for minor to moderate health issues and might not be the best course of action for serious or potentially fatal diseases.
  • I understand that the medical assessments, diagnoses, and treatments provided through My Doctor Online are performed remotely or at varying times, rather than in real-time, due to the lack of an in-person physical examination.
  • I agree to call 911 or pursue urgent medical attention should your symptoms deteriorate or if prompt medical intervention is needed following your virtual healthcare consultation.
  • I agree in continuing the advised regular in-person visits with a physician, supplementing them with telemedicine as a secondary method for healthcare access.
  • I certify that I am not experiencing any cognitive issues and am equipped to make informed medical decisions.
  • I understand that I am participating in a telemedicine consultation (telehealth) and recognize the potential for misdiagnosis due to the lack of personal examination or diagnostic equipment.
  • I certify that to engage with the My Doctor Online platform, I must either be of legal age and act as an adult patient or serve as a legal guardian for a minor patient.
  • I understand that the services offered through My Doctor Online cannot be refunded.
  • I understand that my My Doctor Online consultation fee might not sufficiently compensate for the required medication, necessitating me to additionally pay for the prescription at the local drugstore.
  • I understand that it is imperative for me to furnish My Doctor Online with precise and current details regarding my health status, medical history, medications, allergies, and test results to prevent incorrect diagnoses.
  • I understand that the personal and medical details, including my health history, medical history, current medications, known allergies, diagnostic test results, and any additional information I supply to My Doctor Online, will be utilized by its representatives to conduct a thorough evaluation. This information will then be instrumental in formulating my personalized assessment and treatment strategy.
  • I understand that if diagnostic laboratory tests or imaging studies are not obtained or supplied upon request, this could heighten the chance of incorrect diagnoses and unsuccessful treatments. I won’t blame My Doctor Online and its agents for any misdiagnosis or treatment failure resulting from the lack of provision or adherence to essential diagnostic examinations.
  • I confirm that if my condition deteriorates or does not show signs of improvement promptly following this remote health consultation, I will schedule an in-person appointment with a physician for a thorough examination.
  • I understand that the consultation fee is exclusive to this single appointment, and I am aware that subsequent requests for prescription refills or follow-up visits could lead to additional costs.
  • I have been made aware that telemedicine is considered a complementary service rather than a complete alternative to in-person doctor visits.
  • I have been made aware that communicating electronically via email or other forms of asynchronous electronic medical records might cause a delay in receiving medical assistance through telemedicine. Nevertheless, I must take the initiative to cancel and seek urgent medical attention elsewhere if this delay could lead to potential harm to my health.
  • I understand that before the telemedicine appointment is deemed finished, I am able to cancel it. However, once the consultation has been finalized, the payment cannot be returned as it is considered non-refundable.
  • I understand that it is my duty to seek in-depth medical attention from a healthcare professional in person for a thorough assessment, particularly laboratory tests, unless my health improves significantly within a reasonable timeframe.