Privacy Policy

My Doctor Online (“My Doctor Online”, “we”, “us” or “our”) is highly concerned about protecting the privacy and security of the data of its users, including you. When you use our products and services, we process your personal data as described in this Privacy Policy. Furthermore, the following guidelines apply to your use of the “Product(s) and Service(s)” offered by My Doctor Online. The products and services are made up of different software programs (web, PC, and mobile applications), as well as products that collect, store, and process data to give you services and insights that will help you live a healthier life.

What Information do we collect and when?

While utilizing the services and products offered by My Doctor Online, we may require the collection of certain data to fulfill our obligations under the Privacy Policy. To enhance transparency and user convenience, we have compiled a set of pictograms to help you quickly discern the types of personal information we handle in various situations.

‘By accessing our website, you (the visitor) consent to My Doctor Online and its related entities utilizing your IP address to pinpoint your location. This is crucial for complying with U.S. state regulations and ensuring the provision of medical services. A transient cookie is employed for this purpose and will self-delete upon closing your browser. The use of this cookie enables seamless continuity in the selection and display of options on our site during your visit.’

When you interact with our applications, specific Personal data are shared between the app and its web counterpart during the download, installation, and use of app features. This sharing occurs particularly when information is synchronized with connected devices. Additionally, if you reach out to our customer service for assistance, we may require access to your personal information to effectively resolve your issues.

Telemedicine or Telehealth visit

To participate in a telemedicine or telehealth session, you might need to grant us certain permissions, such as allowing us to access your SMS messages and phone status. These permissions are necessary for us to provide services like displaying your health data on a smartwatch and facilitating phone calls through the device. Rest assured, these actions are not intended to be harmful; they are in line with our commitment to maintaining your privacy and complying with our data protection policies. Our approach to handling personal and sensitive information aligns with best practices for personal information protection and respects your rights to privacy.

Why Do We Process Personal Data and Health history?

My Doctor Online collects your personal information and health background for several reasons. These might include:

  • To facilitate communication, such as sending you emails about e-prescribed medications.
  • To assist in diagnosing conditions, treating illnesses, and offering suitable medical advice.

How do we use your Personal data?

The information you’ve gathered and compiled via My Doctor Online‘s products and services is managed by My Doctor Online according to their Privacy Policy and is primarily used for the following purposes:

  • Interacting with you. Your personal data might be handled by our support team when you reach out to us for assistance with issues.
  • Keeping you informed. We may keep you updated on new products, services, or special offers and conduct market surveys if you’ve given us permission or if it’s legally permissible to do so. We can tailor our offerings to suit you better and enhance your experience by personalizing the services we provide, such as suggesting prescriptions.

Do We Share Personal Data?

At My Doctor Online, we prioritize the confidentiality of our users’ personal information. We assure you that your data is never sold, leased, rented, or shared with external parties. Our commitment to user privacy is unwavering, and we believe that anonymized data has the potential to contribute to the betterment of society. We trust that the insights we provide through our offerings can empower you to make well-informed decisions and enact lasting improvements.

Where is your Personal data kept?

Your personal details are typically kept within the United States (U.S.) unless your local regulations dictate otherwise, and they adhere to stringent protections under American laws.

Changes to This Privacy Policy

Occasionally, My Doctor Online may update this Policy or alter its access without prior warning. Should there be significant, detrimental changes, My Doctor Online will announce these updates at the beginning of the Policy and on the homepage for a duration of 30 days. It is suggested that users periodically review this Policy to stay informed about any modifications.

Our Responsibilities

My Doctor Online adheres to the guidelines set forth by HIPAA and the U.S. Department of Health & Human Services (HSS) when manages patients’ personal health information.

1.- Disclosure of Information
My Doctor Online Inc assures that it will not utilize or share patients’ data in a manner that conflicts with legal requirements.

2.- Securing of Information
My Doctor Online Inc is committed to safeguarding patients’ personal data to avoid any unauthorized access or exposure, adhering to the mandatory guidelines set forth by the HIPAA rules.

3.- Breach of Information
My Doctor Online Inc is committed to informing you about any instances where your personal data may have been compromised.

4.- Account of Information request
My Doctor Online Inc will notify patients when they request an account summary and will support them in fulfilling, completing, or rejecting the request.

5.-Subcontractors Compliance
My Doctor Online Inc guarantees that any third parties it hires who gain access to your personal data will be bound by the same confidentiality obligations and rules that My Doctor Online Inc adheres to concerning you and your information.

6.- Your HIPAA Rules Obligations
My Doctor Online Inc assumes responsibility for fulfilling the HIPAA Rules stipulated obligations, ensuring compliance with the requirements set forth for these obligations.

7.- Your Health & Human Services (HHS) Compliance
My Doctor Online Inc is committed to providing the Department of Health and Human Services (HHS) with access to our proprietary procedures, literature, and documentation concerning the management and release of Protected Health Information (PHI) that has been obtained, generated, or collected by My Doctor Online Inc on your behalf.

Your Health Information Rights

My Doctor Online holds the legal ownership of the health and billing files we manage. As a user, you have the right to:

  • Send a request to limit how your health info can be used and shared by contacting us—we’re not bound to honor it, but if we do, we’ll follow through;
  • Get a printed copy of our current privacy policy for health info (“Notice”) by asking at our office;
  • Ask to see and copy your medical history and billing records—just hand in your request at our office;
  • Send a request to update your health records if you believe they contain inaccurate or incomplete details—we might refuse to make changes if:
    • The data wasn’t collected by us and the source isn’t available;
    • It’s not part of the health info we keep;
    • Information you aren’t allowed to view or duplicate;
    • Or, it’s already correct and complete.
  • If we reject your request, we’ll tell you why and give you a chance to argue against it, keeping your objection with your files;
  • Ask for your health info communications to be done differently or in a different place by sending us a written request;
  • Get a list of times we had to share your health info, which we must keep, by sending us a request—this won’t include treatments, payments, or operational info; exchanges with you; actions you agreed to; info shared with family or friends involved in your care or payment; notifications about your location, status, or death
  • Cancel permissions you gave earlier to share or release your health info by sending us a written withdrawal, unless we’ve already acted on it.

To Request Information or File a Complaint

Should you have inquiries, require further details, wish to file a complaint about the management of your personal data, or desire to assert any of your rights as detailed in this Notice, you may reach out to us via mail or phone:

Address: 3300 Dallas Pkwy, Suite 110, Plano Texas 75093
Phone: +1 (561) 475-8772
Email: [email protected]

We will guide you through the necessary actions to assert your rights. Should you feel that your personal privacy has been breached, you have the option to submit a formal grievance to our Privacy Officer using the contact details provided above.

Your Responsibilities

1.- Minimum Information to My Doctor Online Inc
My Doctor Online Inc requires you to share only the bare minimum of personal details and health history needed to utilize their services.

2.- Follow HIPAA Rules
It is your responsibility to consistently apply administrative, physical, and technical measures to uphold the confidentiality, privacy, and protection of any information exchanged with My Doctor Online Inc, adhering to the established guidelines of HIPAA rules.

3.- Requests that violate HIPAA Rules
My Doctor Online Inc cannot be asked to utilize or share Information in a way that would break the rules set out in the Code of Federal Regulations, specifically 45 CFR Part 164 subpart E.

Questions about this Agreement?

Email us at [email protected]