FAQs

My Doctor Online is an online telemedicine platform that provides fast, reliable, and affordable healthcare. Patients can consult with board-certified medical providers for a wide range of conditions and receive prescriptions, if appropriate, without the need for an in-person visit.

Yes, healthcare providers at My Doctor Online are licensed, board-certified professionals dedicated to delivering high-quality telehealth services.

My Doctor Online is available across the U.S. When you begin a visit, specific state availability and any potential restrictions are displayed before you fill out your consultation form.

Yes, My Doctor Online provides round-the-clock telehealth services, allowing you to access medical care from a qualified clinical team at any time, day or night, including weekends and holidays.

Select your condition and complete an online health questionnaire. A licensed medical provider reviews your case and provides a diagnosis and treatment plan. If prescribed, your medication is sent to the pharmacy of your choice, with home delivery available for certain conditions.

My Doctor Online is available to anyone in the U.S. seeking virtual healthcare, regardless of insurance status or geographic location.

No, with My Doctor Online, you will access immediate care without needing to schedule an appointment in advance, making it perfect for urgent health problems.

My Doctor Online can assist with over 150 medical conditions, including urgent care needs, chronic illness management, and wellness checks. Our telehealth services cover chronic conditions (e.g., hypertension, diabetes, thyroid issues), mental health (e.g., anxiety, depression), weight loss, dermatology (e.g., acne, eczema, hair loss), primary care (e.g., infections, allergies, UTI), and men’s & women’s health (e.g., birth control, ED, hormone therapy).

My Doctor Online is designed for urgent care needs, but for emergencies, we recommend seeking in-person medical attention immediately.

Standard visits: 1–2 hours. Priority visits: within 15 minutes.

Yes! We can send your prescriptions or prescription refills to any U.S. pharmacy, or you can opt for home delivery on select conditions.

Yes, My Doctor Online allows patients to request prescription refills through an online consultation. If the original prescription is appropriate and safe for continued use, your online doctor can issue a refill for medications related to ongoing conditions like asthma, blood pressure management, or allergies.

No, My Doctor Online does not prescribe or refill controlled substances.

Use our RX Price Checker Tool to compare pharmacy prices in your zip code and find the best savings. You can also use our RX Savings Card for additional discounts at your pharmacy.

Yes, we offer e-prescriptions sent directly to your preferred local pharmacy, where they can fill your prescription. We also offer free shipping with a home delivery plan available for certain medications and conditions.

If a prescription cannot be provided, our healthcare professionals will offer an alternative medical treatment plan, recommend a referral visit, or refund your visit.

Yes, My Doctor Online provides mental health services. These services are available for conditions such as anxiety, depression, and stress management. Patients can receive treatment plans and, if needed, prescriptions.

Yes, My Doctor Online provides sexual health services, including diagnosis and treatment for STDs like chlamydia and gonorrhea. After an online consultation, patients can receive an antibiotic prescription if needed for an STI, ensuring prompt and discreet care. My Doctor Online also offers STD testing options, including in-person lab tests and at-home test kits.

Yes, My Doctor Online provides pediatric services through online consultations with licensed pediatricians. Parents can access care for common pediatric conditions such as fevers, rashes, and infections, all without leaving home.

Yes! My Doctor Online offers both in-person and at-home lab test kits delivered to you! Results are available online and can be reviewed with a provider to guide your treatment.

Yes, our telehealth platform allows for follow-up consultations as needed, ensuring continuity of care and addressing any further health concerns.

My Doctor Online offers some of the lowest costs in telemedicine, with visits starting as low as $15 for subscribers and a one-time, flat-rate fee starting at $39.99, making healthcare affordable for everyone.

No, My Doctor Online primarily operates on a self-pay model. We accept HSA/FSA and debit or credit cards. However, you can use your health insurance to pay for your prescriptions at your local pharmacy.

Yes! My Doctor Online accepts HSA and FSA payments, making it easier for you to utilize your healthcare savings for telehealth consultations.

Yes, My Doctor Online offers a subscription plan for a discounted rate of $15 per visit, allowing you to access affordable telehealth services regularly. You can also choose a one-time visit at a regular price.

If you need ongoing treatment (e.g., for chronic conditions, weight loss, or mental health), a subscription can help save time and money while ensuring continuous care.

Signing up is easy! Simply visit our website and select a visit, then you will be automatically prompted to sign in or sign up. If you would just like to register an account, visit the menu tab and select “New User” to create your profile.

You can manage your visits through your My Doctor Online patient portal. Simply log in and send a message to a support specialist to cancel your visit before a provider prescribes your treatment plan.

My Doctor Online offers refunds if you cancel before your visit has been reviewed or treated by a provider. If you are not satisfied with your consultation, contact our support team for assistance.

Yes, if needed, My Doctor Online can issue a sick note following your telehealth consultation, ensuring you have the documentation required for your employer or school.

A photo ID is required for identity verification to ensure the safety and security of your telehealth consultation and personal information.

Absolutely! My Doctor Online employs state-of-the-art security measures, including our proprietary Electronic Health Record (EHR) system, and is fully HIPAA compliant.

To use My Doctor Online, you need a device with internet access, such as a smartphone, tablet, or computer.

Yes, My Doctor Online a legitimate telehealth platform with licensed and board-certified doctors. We prioritize patient care and satisfaction, as evidenced by our thousands of positive reviews.